• An ARD committee has determined that my student requires transportation and the IEP reflects this need.

    1.      When will services begin?

    Please allow up to five days after transportation has received the transportation orders from your student’s home campus for transportation services to begin for your child. When students are added to a route transporting students with special needs, pick-up and drop-off times are affected for each of the students and this information must be communicated to parents to allow them the appropriate amount of time to prepare for these adjustments. Our five-day window ensures that all parties can be communicated with and that all of the necessary accommodations can be made to meet each student’s needs.

    2.      Where exactly will my student be picked up and dropped off?

    Unless circumstances dictate otherwise, transportation of students with special needs is a door-to-door service. This means that the student will be picked up at his or her home, dropped off at his or her school, and returned back to his or her home. Exceptions to this procedure are as follows:

    Due to road conditions (i.e., dead end, dirt/gravel or narrow roadways, gated apartment communities), there may be a requirement to place the pick-up/drop-off site at a safe location away from the home. Our buses are not allowed to back out of a driveway or parking lot. The bus driver or attendant is not responsible to escort the student to or from the home or day care.

    3.      What will happen if I am unable to receive my child at home after school?

    If no one is available to receive to receive your child at the time he or she is to be dropped off at home, the driver will continue on with the route and drop off other students. After all of the other students have been dropped off, the driver will make a second attempt to drop your student off at home. If no one is there to receive the child on the second drop-off attempt, the student will be returned to his or her home campus to ensure the child can be monitored in a safe location. After the student is returned to his or her home campus, parents will be responsible for picking the student up.

    4.      Why are the routes for students with special needs so long?

    Providing door-to-door service for each of our students with special needs requires specialized stops at a number of locations, stops which can take up to 15 minutes to complete. Additionally, unlike the majority of district routes, these routes may be spread out over larger portions of the district to encompass entire attendance zones. We aim to ensure that no student is on the bus any longer than one hour each direction.

    5.      What should be done if the bus does not arrive at its scheduled time in the morning or afternoon?

    Throughout the year, adjustments may have to be made to routes to accommodate new students or new student needs. Any time the route is modified, you will be contacted by Durham School Services and/or your student’s driver. Please be prepared to assist with these adjustments by making the appropriate changes to your schedule if necessary. If your child’s bus has not arrived at its designated time after more than 10 minutes, please contact Durham at (512) 594-0495.

    6.      Is it possible for my child to be picked up and/or dropped off at another location other than my home?

    For the ultimate safety and consistency of providing services for our students, students will be picked up and dropped off at the student’s designated bus stop, even if after school care is provided at a different drop-off. Only one location for pick-up and drop-off will be allowed.

    7.      What do I need to do if I have moved after the school year has started?

    Should you move or change addresses, a new transportation request form will need to be completed with the special education department on your student’s home campus. Any changes in address, whether physical or mailing, needs to be reported to your student’s school. All of the information for our students with special needs is tracked and kept in our special education database, and in order to ensure that we are able to best serve and meet the needs of our students, this information must be kept up-to-date at all times. The transportation department cannot submit or modify information in this database and is unable to act as a liaison between school administrators and parents with regards to these matters. Once the new request has been submitted, please allow up to five days from the time the request is received by Durham for the new transportation services to begin.