PFLUGERVILLE ISD PROCEDURE FOR RECEIVING & PROCESSING COMPLAINTS ALLEGING DISCRIMINATION WITHIN FNS SCHOOL MEALS PROGRAMS

Submit written complaints and any documentation to TDA by mail, fax or by emailing a scanned copy.

If submitting a complaint via email, please submit the completed F&N Complaint Form and documentation to the following email address: FN.QAQC@TexasAgriculture.gov

If submitting a complaint via mail or fax, please submit the completed F&N Complaint Form and documentation to F&N:

F&N Headquarters

Texas Department of Agriculture, Food and Nutrition

P.O. Box 12847

Austin, Texas 78711

FAX: (888) 237-5226

Persons may file complaint with TDA directly and may also file a complaint verablly or in writing.

A letter of acknowledgment will be sent (unless the anonymous box is checked) within one TDA business day of complaint receipt by the QAQC Section Administrative Assistant. In the event the letter of acknowledgment has not been received within one week, please call (833) 862-7499 for assistance.

PERSONS MAY ALSO NOTIFY ANY OFFICE STAFF MEMBER OR CAFETERIA MANAGER OF A CONCERN OR COMPLAINT. THE COMPLAINTANT WILL THEN FILL OUT A CIVIL RIGHTS COMPLAINT FORM THAT IS AT EACH LOCATION OR MAY WRITE/CONTACT USDA. ONCE COMPLETE, THE COMPLAINTANT OR FOOD SERVICE RECIPIENT WILL FORWARD THE FORM TO THE CHILD NUTRITION DIRECTOR WHO WILL THEN SUBMIT TO TDA. ALL COMPLAINTS SHALL BE ACCEPTED BY THE SCHOOL DISTRICT AND FORWARDED TO THE FOOD & NUTRITION DIVISION, TEXAS DEPARTMENT OF AGRICULTURE FORMS MAY BE COMPLETED BY COMPLAINTANT OR STAFF. VERBAL COMPLAINTS WILL BE DOCUMENTED BY RECIPIENT AND FORWARDED TO F&N HEADQUARTERS, TEXAS DEPARTMENT OF AGRICULTURE, FOOD & NUTRITION.

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1)     mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW   Washington, D.C. 20250-9410; (2)     fax: (202) 690-7442; or (3)     email: program.intake@usda.gov.

This institution is an equal opportunity provider.

USDA / TDA Complaint Forms and Procedures