PFLUGERVILLE ISD PROCEDURE FOR RECEIVING & PROCESSING COMPLAINTS ALLEGING DISCRIMINATION WITHIN FNS SCHOOL MEALS PROGRAMS

Submit written complaints and any documentation to TDA by mail, fax or by emailing a scanned copy.

If submitting a complaint via email, please submit the completed F&N Complaint Form and documentation to the following email address: FN.QAQC@TexasAgriculture.gov

Complaints may be submitted via e-form.

If submitting a complaint via mail or fax, please submit the completed F&N Complaint Form and documentation to F&N:

F&N Headquarters

Texas Department of Agriculture, Food and Nutrition

P.O. Box 12847

Austin, Texas 78711

FAX: (888) 237-5226

Persons may file complaint with TDA directly and may also file a complaint verbally or in writing.

A letter of acknowledgment will be sent (unless the anonymous box is checked) within one TDA business day of complaint receipt by the QAQC Section Administrative Assistant. In the event the letter of acknowledgment has not been received within one week, please call (833) 862-7499 for assistance.

PERSONS MAY ALSO NOTIFY ANY OFFICE STAFF MEMBER OR CAFETERIA MANAGER OF A CONCERN OR COMPLAINT. THE COMPLAINTANT WILL THEN FILL OUT A CIVIL RIGHTS COMPLAINT FORM THAT IS AT EACH LOCATION OR MAY WRITE/CONTACT USDA. ONCE COMPLETE, THE COMPLAINTANT OR FOOD SERVICE RECIPIENT WILL FORWARD THE FORM TO THE CHILD NUTRITION DIRECTOR WHO WILL THEN SUBMIT TO TDA. ALL COMPLAINTS SHALL BE ACCEPTED BY THE SCHOOL DISTRICT AND FORWARDED TO THE FOOD & NUTRITION DIVISION, TEXAS DEPARTMENT OF AGRICULTURE FORMS MAY BE COMPLETED BY COMPLAINTANT OR STAFF. VERBAL COMPLAINTS WILL BE DOCUMENTED BY RECIPIENT AND FORWARDED TO F&N HEADQUARTERS, TEXAS DEPARTMENT OF AGRICULTURE, FOOD & NUTRITION.

Persons may file a complaint verbally directly and may also file a complaint verbally or in writing. Persons may submit forms/ complaints on their own (via TDA directly, verbally phone/in-person, or in writing) per USDA guidelines.

TDA Instructions for filing a complaint (ENG)

TDA Instructions for filing a complaint (SPAN)

TDA Form (e-form)

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity. Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28- 17Fax2Mailpdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant's name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by: 1.mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410; or 2.fax: (833) 256-1665 or (202) 690-7442: or 3.email: program.intake@usda.gov This institution is an equal opportunity provider.

USDA / TDA Complaint Forms and Procedures