Technology Support
Helpdesk Call Center
512-594-0212 (40212 in district)
The PfISD Helpdesk Call Center is open for calls Monday - Thursday from 7am to 5pm (7-4:30pm on Fridays). This is a great resource for technical support, password resets, problem solving, etc.
Technology Support Ticket System - Incident IQ
The PfISD Technology Department provides an online ticket system for all district employees. The district currently uses Incident IQ (IIQ) as a means to provide communication between the technology team and the district's end users. It provides a way for email communication, status updates, and access to a knowledge base.
The Technology Help shortcut is accessible on your desktop. Look for the red Help button.
Campus Technical Support Team
- Helpdesk Call Center - 512-594-0212
- Julie Benitez
- Jillian Ramirez
- Technical Support Team
- Tylene Cunning - Supervisor of Technical Support
- Jayme Munoz - Windows Client Support Specialist - District-wide
- Scott Meis - Apple Client Support Specialist - District-wide
- Technical Support Specialists
- Paul Manibusan - Technical Support Specialist (Aramark, PD, Transportation, EDP, PACE, Admin)
- Alexander Toms - HHS, WHS
- Jeramie Bryan - CHS, PHS, PACE, OC
- Technical Support Technicians
- Samuel Perine - CMS, RES, RLES, VMES
- Vell Smith - PMS, SHES, TES
- Angel Pena - BMS, JCES, PES, HLES
- Jordan Benavides - RBES, WLES, BES, CES
- David Alldredge - PCMS, CWES, WES, DRES
- Devin Pagano - DMS, DES, WDES
- Rey Barrera - WMS, NES, PLES, ROES
- John Reyna - KLMS, HPES, MES
- Audio/Visual Support Team
- Patrick Singleton - AV Specialist - All HS, OC, PACE, BMS, Administration Building
- Samuel Martinez - DMS, PMS, WMS, CES, DES, NES, PLES, RBES, ROES, SHES, TES, WDES, WLES
- Gedeon OsambaWosamba - CMS, KLMS, PCMS, BES, CWES, DRES, HPES, JCES, MES, RLES, RES, WES, VMES, HLES
Overview of Services
PfISD’s Technology Support team supports over 22,000 computers, laptops, and ipads plus over 26,000 Chromebooks among the 36 networked district sites, including food services, police department, EDP, and transportation. Additionally, we support hundreds of different peripheral devices for various departments and programs.
Our team handles installation, configuration, imaging, disposal, hardware repair, software installation, software packaging, troubleshooting, inventory, and licensing for various types of equipment. We also support all AV equipment such as projectors, displays, interactive boards, broadcasting equipment, etc.
Replacement Cycle
PfISD has established a 4-6 year Computer Replacement Plan, 4 years for mobile devices and 6 years for desktops. The Replacement Plan covers presentation stations, computer labs, libraries, offices, teacher laptops, and student district devices (Chromebooks and iPads). The equipment is fully covered for support due to failure during the initial lifecycle. For the two years following, support may be provided for the operating system and software, with minimal hardware replacement. The equipment will have no formal support beyond those timelines, but will remain in service as long as possible. Replacement cycle support does not cover theft or damage due to user negligence.