Skip To Main Content

Frontier Direct Care

 

 

Coming to Pflugerville ISD in 2027

A new healthcare experience coming soon to Pflugerville ISD. Introducing Frontier Direct Care, a personalized primary care experience funded by PfISD with no additional cost to employees. With Frontier Direct Care, you'll see the same primary doctor every visit, building a trusted relationship that supports your long-term health. Appointments  are flexible and convenient. Schedule online and choose how you connect, whether in person or virtually, text or email. If you need a specialist, your Frontier primary care physician will refer you and a dedicated concierge team will handle everything from finding the provider, coordinating payment to ensuing follow-up care. Best of all, you pay nothing additional for primary or specialist care with Frontier's network.

Frontier Clinic Walkthrough and Member Overview Video

 

Frontier Direct Care Flyer

 

Frontier Direct Care is an extra benefit, not a replacement for your current health plan. You can use whichever district health plan you choose for any of your medical needs. You must enroll in one of PfISD health plan in order to be eligible to access health care through Frontier Direct Care. 

 

 

General Questions

  • What is a Direct Primary Care (DPC) clinic? A Direct Primary Care clinic is a healthcare model that provides primary care services directly to patients with a focus on accessibility, preventative care, and ongoing support. It is designated to make it easier to receive routine care without many of the barriers often experienced in traditional settings. And it's FREE
  • How is this different from a traditional doctor's office? The clinic is designed to offer our staff more convenient access to care, including shorter wait times and a more personalized experience. And it's FREE
  • Who can use the clinic? The clinic will be available to employees and their dependents enrolled in the district's medical plan. Additional eligibility details will be shared closer to launch.
  • Do I have to use the clinic? No. Use of the clinic is completely optional. Employees may continue to use their current healthcare providers as they normally would. Did we mention its free? 
  • Can my dependents use the clinic? Yes, If your dependents are enrolled on your medical plan, they will have access. And it's FREE
  • How much does it cost to use the clinic? (favorite question) It is FREE to employees, dependents, spouses who are enrolled in our medical plan. 
  • Will this replace my health insurance? No. The clinic is an additional benefit and does not replace your existing medical coverage.
  • Can I still see my regular doctor? Yes. Employees are not required to change providers and may continue seeing their current doctor. 
  • Will prescriptions be available through the clinic? Yes. Prescription services may be available depending on the type of care provided. Additional details will be shared closer to launch. 
  • Where will the clinic be located? Location details will be announced as we get closer to the opening date. 
  • What will the hours be? Clinic hours will be designated to support employee schedules. Specific hours will be shared prior to launch.
  • Will same-day appointments be available? The clinic is being designed to improve access to care, which may include same-day or next-day appointments when appropriate. And it's FREE
  • Will telehealth be available? Yes. Telehealth will be available. And it's FREE
  • Will my employer have access to my medical information? No. Your medical information will remain private and protected in accordance with HIPPA. 
  • Is this HIPPA compliant? Yes. All services provided through the clinic will follow federal privacy regulations, including the Health Insurance Portability and Accountability Act, to ensure your information is protected. 
  • When will the clinic open? Projected Launch Date is January 1, 2027
  • How will I sign up or start using the clinic? Information on how to access and begin using the clinic will be provided prior to the opening.